Refund policy

1. Australian Consumer Law

 

Our goods come with ‘consumer guarantees’ (Consumer Guarantees) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) which cannot be excluded by these Terms. 

 

Nothing in these Terms shall override your rights as a consumer under the Australian Consumer Law, your Consumer Guarantees or any other non-excludable rights you may have at law.

 

2. Refund and Exchange Policy For Change Of Mind

 

We do not accept returns or exchanges for ‘change of mind’ on the following:

    • Sale items (we accept returns or exchange on full priced items only); and

    • Earrings, lingerie, hosiery, and swimwear item(s).

 

Subject to your rights under clause 1 above, we accept returns and exchanges for ‘change or mind’ strictly on the following conditions:

    • to be eligible for an exchange, you must contact us and send the items(s) to the following address within 7 days of the date of delivery: MANE by Stable, Level 1/10 Peel St, Collingwood VIC 3066, Australia;

    • the item(s) to be exchanged must be unopened and unused;

    • the item(s) to be exchanged must be returned to us in the original packaging (including with the tag still attached where the item is clothing and the box and shoe bag where the item(s) is footwear);

    • you are responsible for paying all return and exchange shipping costs (and we suggest you use a trackable postage service).

 

3. Returns Policy For Faults And Incorrect Products

 

If you believe any of the products purchased on or through the Website are faulty, defective, have a problem or are not what you ordered, please notify us by email at hello@manebystable.com.au (this is referred to as a Fault Notice) with the following information:

    • customer name;

    • date of purchase;

    • order number;

    • product(s) being returned;

    • reason for return;

    • photos of any fault or defect (if applicable); and

    • the outcome you request.

 

So that we can best deal with the relevant issues, we kindly request that you email all Fault Notices to us within 7 days of the products being delivered to you. 

 

Upon receiving a Fault Notice, we will promptly assess and discuss all Fault Notices with you, and: 

    • where we agree there is an issue with your product, we will ask you to return the product to us (at MANE by Stable, Level 1/10 Peel St, Collingwood VIC 3066, Australia) and you will be entitled to receive a remedy listed below; and

    • where we are unable to determine whether there is an issue with your product, we will ask you to return the product to us for further assessment.

 

Where a product is returned under clause 0 and the product is not the product ordered, you are entitled (at your election) to a replacement product to the same value or a full refund and we will pay for return shipping costs.

 

Where a product is returned under clause 0 and the product has a minor or major problem (as defined in the Australian Consumer Law), you are entitled (at your election) to a replacement product to the same value or a full refund and we are responsible for paying return shipping costs.